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Returns Policy

In the unlikely event that you have an issue with your purchase, please let us know via email:

CANDID FRANK will normally offer a full refund or exchange for the goods you are returning but can not take responsibility for return costs.

Returns must be made within 14 days of receipt.

Please note: Because the items on our site are previously owned and/or vintage, we can only refund goods if they have damage that was not described on the product page when you ordered. There will be no refund if the damage could have occurred while in the customer's ownership. Goods that do not have undescribed damage can only be returned in particular circumstances and it must be agreed by email.


We hope you understand and we will try to be as helpful as we can!

Payment Methods

- Credit / Debit Cards

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