top of page

SHIPPING & RETURNS

SHIPPING POLICY

Shipping on average takes 1-3 business days. We track all of our parcels so drop us an Insta DM or send us an email if you'd like a parcel update! We will update you accordingly and can send you your tracking code if you request it. ​

If you place an order before 12pm (noon), we will guarantee to post it that day. It is often the case that this will happen even where you order after 12pm (noon) but it is not guaranteed. We advise that the early your place your order the sooner it will arrive! Where a parcel is not posted on the day of the order being placed, it will be posted the following day. 

The above is our policy which will only be limited where there is an influx of orders or other postal circumstances outside of our control. 

RETURN & EXCHANGE POLICY

In the unlikely event that you have an issue with your purchase, please let us know via email: wearecandidfrank@gmail.com or Instagram DM @candidfrankvintage

 

CANDID FRANK will normally offer a full refund or exchange for the goods you are returning but are unable to take responsibility for return costs.

Returns must be made within 14 days of receipt.

Please note: Because the items on our site are previously owned and/or vintage, we can only refund goods if they have damage that was not described on the product page when you ordered. We are unable to refund if the damage occurred while in the customer's ownership. Goods that do not have undescribed damage can only be returned in particular circumstances and this can be agreed by email.

 

We hope you understand and we will be as helpful as we can. Our goal is to provide you with a reliable service and great clothes!

bottom of page